Dubai PR Network, Online Press Release from Dubai and Middle East
 
Government Sector(Government, Legal & Humanity)
Filter PR by
  
Abu Dhabi Government Contact Centre in Al Ain Receives Delegation from Sharjah Call Centre
 

Abu Dhabi, UAE – 16 February 2017:  A delegation from the Sharjah Call Centre, part of Sharjah Media, recently visited the Abu Dhabi Government Contact Centre in Al Ain (800555), to exchange knowledge and expertise and gain key insights into the various planning and operational aspects of the Centre. The visit also aimed at highlighting the Abu Dhabi Government Contact Centre’s best practices in the areas of customer service within the framework of local and international standards.

The Sharjah delegation was welcomed by Mrs. Khawla Al Fahim, Executive Manager of the Spatial Data Centre and Abu Dhabi Government Contact Centre at ADSIC, and a number of in-house staff, who greeted the guests and delivered a detailed presentation and overview on a range of affairs related to the Contact Centre, including its management, applied technology and workforce, followed by a Q&A opportunity and a tour of the Center. 

“We would like to thank the Sharjah delegation for their productive visit to the Abu Dhabi Government  Contact Centre, as the visit enabled us to underscore the most important aspects of the Center’s operations and our experience in customer service”, said Khawla Al Fahim. Today, the Centre is considered an integral component of the continually expanding infrastructure of Abu Dhabi’s e-Government, and one of the leading modules of customer care in the UAE and across the region.”

Al Fahim added, “The Centre’s activities are run by a highly qualified team of Emiratis in association with 46 government entities, that operate within a shared framework and objective, which is to effectively serve the customers of Abu Dhabi’s government in a way that achieves their happiness, as we continue to be dedicated to enhancing government performance in all areas. To date, the Abu Dhabi Government Contact Centre has fulfilled the needs of more than one million customers, and we have put in place a number of goals to ensure its continued success in light of our wise leadership’s aspirations for the future of the center, which includes new development phases, ICT service management, supplier and relationship management and the assessment of government entity performance.

Furthermore, the visit by the Sharjah Call Center included a presentation on the four pillar objectives of the Abu Dhabi Government Contact Centre, which are:

  • Utilizing the latest ICT tools to provide excellent customer care
  • Improving overall customer care levels
  • Providing multi-channels for government customer service
  • Operating as an integrated government through one single platform

During the visit, challenges that were faced in the past were also discussed, as these challenges, drove the need to establish the Abu Dhabi Government Contact Centre in Al Ain in 2008, under the patronage of HH Sheikh Mohamed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the UAE’s Armed Forces, in order to achieve the Abu Dhabi government’s vision to excel in distinguished customer service and in line with the Government’s strategic objectives, as the contact center serves as a central link between end-users and various government entities.

The Abu Dhabi Government Contact Centre operates 24/7, providing services in both English and Arabic. Key offerings include inquiries, complaints, suggestions and service requests. Channels that are available to the public through the Center include telephone, clerks, online chat rooms, self-services, email and a mobile application.

The Abu Dhabi Executive Council assigned ADSIC, the government entity in charge of Abu Dhabi’s ICT agenda, infrastructure and operational framework, to establish and manage the Abu Dhabi Government Contact Centre (800555) in Al Ain city, as a platform for one of the most important e-government services . Al Ain was specifically chosen for its renowned position and reputation for fostering national talent, which helped achieve a Emiratization rate of 100%.

Posted by : Dubai PR Network Editorial Team
Viewed 6008 times
PR Category : Government, Legal & Humanity
Posted on : Thursday, February 16, 2017  4:13:00 PM UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of DubaiPRNetwork.com.
Previous Story : Two innovations from Dubai Customs accredited by GII
Next Story : Tawazun Economic Council's ADIOC Concludes to Resounding Suc...
Email this article Print this article

Share this article with your friends and followers
NewsVine
Back to Section Home

Related Stories



 
 
Most Viewed Press Release posted in the last 7 days
Elizabeth Arden: White Tea fragrance [14256-Views]
Elizabeth Arden: Eight Hour® Miracle Hydrating Mist [13652-Views]
Celebrate Life's Key Moments with Mouawad Jewelry [12987-Views]
Gucci Eyewear Spring/Summer 2017 [12767-Views]
IKEA Spreads Cheer on International Day of Happiness [10956-Views]
SAINT HONORE introduces the first watch made out of steel from the Eiffel Tower [9193-Views]
L'Occitane introduces Terre De Lumiere [8869-Views]
Bottega Verde Introduces The New Splendida Skin Care Line! [8448-Views]
Grand Optics Celebrates 20 Years in the Middle East [8448-Views]
TKD Lingerie: Top 5 lingerie trends from the past five years [7948-Views]
Malabar Gold & Diamonds receives ‘Best Jewellery Brand Award' from India Bullion and Jewel... [7826-Views]
Gourmand by Molton Brown [7686-Views]
Celebrate the start of the spring with Lexus Select Event [7680-Views]
QNET Celebrates World Water Day 2017 with HomePure [6991-Views]
Siemens to help develop Qataris' tech skills [6960-Views]
INSIGHT a natural inspiration, essential choice and passion for hair [6893-Views]
Versace Fall/Winter 2016-2017 Collection Preview [6777-Views]
Reebok Les Mills™ invites you to witness a live workout demonstration at Stadium, Yas Mall [6740-Views]
Taste the best of the world at Lulu Hypermarket World Food Expo 2017 [6704-Views]
Massimo Dutti Spring/Summer'17 Campaign – Summer Echoes [6564-Views]
New spa experience offers visitors to Beautyworld Middle East 2017 a memorable voyage of f... [6490-Views]
The Big Clearance Sale is Back! [6033-Views]
Malabar Gold & Diamonds' launched its 172nd showroom in Ballari, Karnataka, India [5966-Views]
Dubai Chamber concludes high-level trade mission to India [5832-Views]
Molton Brown Launches the Spring Collection Dewy Lily of the Valley & Star Anise London vi... [5758-Views]
 
RSS Facebook Twitter LinkedDin
 
Top Sections
 
Top Stories