More than 1,000 employees to be trained in customer happiness under the program
Dubai, February 28, 2017: Emirates Post Group recently completed Phase 1 of the training program “I Deliver Happiness” that targeted Delivery staff. The program was brought to a close with a team building exercise for 80 staff members during a ceremony held at Zaabeel Park in Dubai.
This program, launched in line with the Federal Government initiative to raise “Customer Happiness Index” aims to cover more than 1000 employees from the Operations field comprising courier and sorting sections in 37 batches.
The training program, which is being conducted by the HR Department in association with a training and development consultant, covers areas like customer happiness, hygiene and grooming, health and safety, interpersonal skills, positivity and team work.
“We are pleased to launch this training program as part of Emirates Post Group’s efforts to boost customer satisfaction based on the “Customer Happiness Index” which seeks to enhance customer happiness by providing employees with a range of effective tools. This program has been customized and designed to EPG requirements and we are confident it will support our staff to exceed customer expectation in our services,” said Chief Support Services Officer of Emirates Post Group, Mr. Sami Al Khaja.
The first batch of employees who completed the training program expressed their happiness at the training modules.
Mr. Al Khaja added: “In order to make the program more effective, the participants will be provided individual development plan that will help them to improve their customer service skills.