UAE, April 12, 2017- In line with the efforts to facilitate litigation and ensure customers' happiness, Dubai Courts has confirmed the outsourcing of all remote registration of labor cases, (district court and plenary court), to the authorized service provider ‘Taaheed’ through its ‘Al Salfa’ service, the first program of its kind in the Middle East that provides online remote case registration without any need to be physically present in the courts. According to official statistics, 2,512 labor cases were registered during the first three months of this year using the ‘Al Salfa’ system across all ‘Taaheed’ offices. The achievement represents a strong boost to the courts’ continuing efforts to implement the directives of the country’s wise leadership to reduce the number of daily visitors by 80 per cent before 2018.
His Excellency (H.E.) Taresh Eid Al Mansouri, Director General, Dubai Courts, said that the awarding of the rights to file labor cases through the ‘Al Salfa’ program without any need to be present at the courts is an important step towards improving the quality, efficiency and reliability of our legal and judicial services, which in turn, fall in line with the objectives of Dubai Plan 2021 to build a proactive, innovative and pioneering government able to meet the needs of the future. He pointed out that this initiative will allow for the completion of legal and judicial transactions quickly, easily, efficiently and reliably, in order to enhance the happiness of customers and employees alike—reaching 90 per cent and 87 per cent respectively last year. The people’s happiness is a top priority and national responsibility of Dubai Courts, which also reflects its core values.
Al Mansouri added, “We are confident that this move will support the ongoing success of the ‘Al Salfa’ service, which has already resulted in raising work efficiency, improving speed in the facilitation of litigation, settlements, adjudication and enforcement of court decisions. The service also provides effective communication channels with the clients on a 24/7 basis. We believe that the partnership with ‘Taaheed’ to provide remote online case registration services will further pave the way for Dubai Courts to achieve its goals of achieving a reduction in court visitors by 80 per cent, which falls in line with the vision of His Highness (H.H.) Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, who said that a government's success depends on its efforts to save people's time and energy. We remain fully committed in the move to proceed forward in providing the best services as part of our mission to create world class leading courts.”
All the new cases, including the labor cases (district court and plenary court), are no longer registered in the Dubai Courts, but at the ‘Taaheed’ offices in the Business Village branch, the Tas-heel branch in Oud Metha and the Al Manarah branch, as well as, the ‘On Time for Government Services,’ ‘Takhlees,’ ‘First Business Center,’ and ‘Fixed Express for Business Services’. ‘Taaheed’ provides completing all procedures related to labor cases online using the ‘Al Salfa’ services like printing the statement of claim, entering the data, attaching required documents and e-payment, as well as issuing a case registration number and transferring the file to a judicial circuit and setting a hearing date.