Dubai PR Network, Online Press Release from Dubai and Middle East
 
Government Sector(Government, Legal & Humanity)
Filter PR by
  
Dubai Courts reports 92 per cent rise in 2016 Customer Happiness Index
 

UAE, May 13, 2017- In yet another achievement, the Dubai Courts has reported a 92 per cent improvement in the level of happiness of its customers according to the ‘Fourth Generation of Government Excellence System’ recently released by the Dubai Government Excellence Program. The latest results are the outcome of the long-standing and painstaking efforts of the Dubai Courts to provide a comprehensive portfolio of high-quality initiatives. Such initiatives are aimed at quickening the process of smart transformation, paving the way to a more efficient case management system, better enforcement of judgments, and improved customer service quality. This is in line with the strategic objective of bringing local and international attention to the judiciary as a system of trust and innovation.

Following the successive achievements in implementing ‘Smart Transformation’ policies, the Dubai Courts has created an outstanding record in boosting the level of Customer Happiness to 90 per cent with the launch of a total of 210 Smart Service in 2016. In keeping pace with these efforts, the Dubai Courts has launched the groundbreaking ‘Smart Judiciary System for Customer Happiness.’ It is the foundation for an integrated portfolio of initiatives aimed at supporting the process of litigation procedures and judicial services in compliance with the best international practices. The system covers Judgment Management, Publication of Judgments, Thara, Rasid, Upon Request, Shoor, Qareeb, Auctions, and Courts App. The ‘Smart Teller System,’ on the other hand, featured as one of the most important pillars of happiness in terms of saving significant time and effort as well as reducing the number of customers by 80 per cent by 2018. Meanwhile, as part of international benchmarks, the ‘Smart Performance Indices Program’ has left a positive impact on enhancing the decision-making process, boosting customer happiness, and raising performance efficiency.

H.E. Taresh Eid Al Mansouri, Director General of the Dubai Courts, stated that they remain committed to the national vision of improving the quality and efficiency of the services provided for achieving customer happiness. He pointed out that the move has helped to attain 92 per cent satisfaction in the Customer Happiness Index during 2016 and reiterated their complete commitment to implementing the targets of the ‘Strategic Document 2016-2019.’ He explained that this has made the happiness of the employees and stakeholders a top priority, a strategic goal, and a national responsibility under the vision and wise directives of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, who has held the government bodies responsible for achieving the happiness of the people as being an ‘imperative mission that tolerates no delay.’

H.E. Al Mansouri said: “Our successive achievements in enhancing the happiness of customers and auditors were the driving force for us to take more advanced steps such as the introduction of a dedicated department for customer happiness as a part of the new organizational structure. The move is aimed at raising the Customer Happiness Index and securing the Service Quality requirements in keeping with the government directive of providing seven-star services. Most recently, the Dubai Courts has also adopted an approach based on enhancing the ability to apply corporate excellence standards and the principles of Fourth Generation of Government Excellence System to further continue improving judicial services and enhancing the quality and efficiency of customer services.”

“Being much closer to our ultimate goal of reaching 100 per cent satisfaction in the Customer Happiness Index, we are more resolved and determined to embrace the best international practices that would make our vision of being ‘internationally pioneering and distinguished courts’ a reality for us to deliver prompt justice and accessible services to everyone,” concluded H.E. Al Mansouri.

Posted by : Dubai PR Network Editorial Team
Viewed 2629 times
PR Category : Government, Legal & Humanity
Posted on : Sunday, May 14, 2017  8:54:00 AM UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of DubaiPRNetwork.com.
Previous Story : Delegation of Emirates Post's 1st Postal Zone Visits Wahat A...
Next Story : Sharjah Leadership Program delegates visit headquarters of t...
Email this article Print this article

Share this article with your friends and followers
NewsVine
Back to Section Home

Related Stories



 
 
Most Viewed Press Release posted in the last 7 days
Time for Some AIGNER Love [15665-Views]
Reverse the effects of hair fall with Crescina Re-Growth HFSC Shampoo [15549-Views]
RUNWAY DUBAI creates a new buzz campaign for fashion tourism [14652-Views]
Achieve whiter teeth at home with Spotlight Teeth White Strips [14530-Views]
Noble™ Anti-aging Skin Care Products [13896-Views]
Skyline Conducted Women of Substance: A Panel Discussion on Women Empowerment [13084-Views]
Golden Bridge Rectangle Diamonds Celebrates The Virtuosity Of Art Deco Design Genius [13078-Views]
UAE National Day celebrated in Skyline Carnival 2017 [13042-Views]
SUC signed MOU with Waldorf Astoria Ras Al Khaimah [12920-Views]
SUC conducted Tour Guide Training Program for SCTDA [12615-Views]
Calvin Klein Presents Steadfast Collection [11346-Views]
Gift gorgeous skin this festive season. [10913-Views]
Mido's Multifort Escape - An uncompromising timepiece for exploring new horizons [10254-Views]
Mohammed bin Rashid Launches UAE Astronaut Programme [10254-Views]
NIVEA MEN and Real Madrid Extend Partnership Globally Covering 70+ Countries [10083-Views]
Sthan, bringing you authentic Frontier food from beyond borders, is now open in Dubai [10059-Views]
Absolutely Rejuvenated Skin to Start the New Year [9534-Views]
Coach Women's Lex Stainless Steel Bracelet Watch Collection [9071-Views]
BOSS watches presents Navigator Collection [9028-Views]
‘Artistry' - Branded Jewellery show at Malabar Gold & Diamonds' outlet in Meena Bazar, Bur... [8662-Views]
Celebrate the Festive Season With the Galleria on Al Maryah Island in Abu Dhabi [7924-Views]
Together for Egyptian Cinema: A Million happy viewers [7649-Views]
Feast your way into the festive season at The Coffee Club [7405-Views]
Bovet Presents Brilliant Is Beautiful Gala Benefitting Artists for Peace and Justice's Gl... [7082-Views]
Glamazle.com names a Lipstick after Yardstick Marketing as a testimonial to the services o... [7009-Views]
 
RSS Facebook Twitter LinkedDin
 
Top Sections
 
Top Stories