- DHA: Twenty six per cent of employees promoted in the last two years.
- Staff turnover rate in 2016 reduced to 4 per cent from 6 per cent in 2015.
- Amna Al Suwaidi: Various efforts to attract national talent to work across all sectors of DHA
- Positive response to the scholarship program for national students (medical and science fields)
United Arab Emirates, Dubai, July 26, 2017: The Dubai Health Authority (DHA) announced during the weekly ‘Leaders at Your Service’ initiative that the Authority has promoted 26 percent of its employees in the last two years and that the staff turnover rate in 2016 was reduced to 4 per cent from 6 per cent in 2015.
Leaders at Your Service initiative provides an opportunity for the public to express their feedback, suggestions and complaints to senior DHA leaders.
It provides customers with a direct platform to communicate with the leaders of the DHA and give their suggestions, feedback or complaints.
Amna Al Suwaidi, Director of Human Resources engaged with customers on various topics related to human resources and addressed queries received via phone calls during the live one hour initiative.
Al Suwaidi discussed several important topics such as Emiratization, professional development and incentive packages to further foster a creative work environment.
Amna Al Suwaidi also received a number of queries related to promotions and job opportunities. She confirmed that there is a due process in place, and that individual requests for promotions and transfers are promptly studied and decisions are taken in line with the framework of the law and keeping employee rights in mind.
She stressed on the importance of ensuring psychological, social and economic stability for all employees. She highlighted in that in last two years the Authority has promoted 26 per cent of its employees, of these, more than a quarter were promoted in record time and this has had a positive impact on raising customer satisfaction levels. The promotions were across various specialties and this had had a clear impact on reducing the turnover rate from six per cent in 2015 to four percent in 2016.
In terms of initiatives the Authority has undertaken to foster a positive, happy , creative and motivating work environment, Al Suwaidi highlighted several programs, the latest being the launch of the five-standard Happiness Serotonin Programme for their employees which was launched in January this year.
The programme’s name is a reference to the chemical produced in the human body that helps boost feelings of well-being.
The five benchmarks of employee happiness are: Recognition and motivation, enhancing communication, justice and transparency, health and prevention and positive work environment.
Happiness helps make employees more productive said Al Suwaidi and highlighted that the initiative is in line with The National Happiness and Positivity Charter.
She highlighted several programmes and processes that are in place to recruit high-quality talent especially Emirati youth in all fields not only limited to medicine but also administration, HR, finance etc.
In response to many questions about the social fund programme launched by DHA in May this year, Al Suwaidi highlighted that the programme was launched to support staff members in need.
The DHA’s Human Resources Department launched the programme in light of the President, His Highness Sheikh Khalifa bin Zayed Al Nahyan, announcing 2017 as the '#Year of Giving' in the UAE.
The initiative aims to create a positive environment and encourage social work among employees by giving them an opportunity to donate a monthly amount to other colleagues in need.
Employees wishing to take part in the programme can choose one of the AED25, AED250, AED2100 and AED2250 packages, which is deducted from their salary and donated to other employees in need.
Those entitled to receive the amount must be DHA staff or married to a DHA employee. They are chosen by a committee after meeting certain terms and conditions.
The programme helps instill a culture of giving and encourages humanitarian work among DHA employees. It also provides aid to those in need due to health issues, emergencies or death of a spouse or first relative, said Al Suwaidi.
Al Suwaidi concluded the Leaders at Your Service initiative by assuring staff members that the human resources department is always willing to support them and ensure a positive and productive work-environment.