Dubai PR Network, Online Press Release from Dubai and Middle East
 
Healthcare(Healthcare & Medicine)
Filter PR by
  
Dubai Health Authority's Call Center receives more than 151,000 calls in the first half of 2017.
 

Dubai, United Arab Emirates, August 15, 2017:  The Dubai Health Authority's call centre (800 342) received 1,53,783 calls during the first half of 2017.

Sheikha Al Rahoomi, Director of Customer Relations at the Dubai Health Authority said that the callers were from the UAE and abroad. “Thirty seven per cent of the queries were regarding individual and facility licenses, 20 per cent were regarding medical fitness service, 16 per cent were for primary healthcare services, 14 per cent were related to queries about hospital services, four per cent were administrative queries, one per cent of the queries were related to specialised medical centres and one per cent were queries about Ministry of Health services,” she said.

Al Rahoomi highlighted that more than 20 staff members work at the 24/7 call centre and speak five languages including  Arabic, English, French, Hindi and Persian to best address customer queries.

She highlighted that the waiting time to answer calls is only 24 seconds, which is considerable, given the high volume of calls received from the country and abroad.


Posted by : Dubai PR Network Editorial Team
Viewed 9467 times
PR Category : Healthcare & Medicine
Posted on : Tuesday, August 15, 2017  3:28:00 PM UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of DubaiPRNetwork.com.
Previous Story : High-level delegation from Dubai Health Authority visits EXP...
Next Story : Ministry of Health and Prevention successfully implements em...
Email this article Print this article

Share this article with your friends and followers
NewsVine
Back to Section Home

Related Stories



 
 
Most Viewed Press Release posted in the last 7 days
Sacoor Brothers launches FIRST ever Fragrance “GENTLEMAN” [16238-Views]
Get Your Summer Glow From Within [14939-Views]
Palmer's Coconut Oil Formula for Body and Hair [12816-Views]
Express Your Signature Style [12383-Views]
The Memovox Adventure [11273-Views]
Cerruti 1881 Infinite Love [10114-Views]
Tissot Lepine It's making a comeback Vintage [10022-Views]
OMEGA's second "Speedy Tuesday" sells in 01:53.17 [8778-Views]
Manero Peripheral (43 Mm) Classic Watchmaking Meets State -of-the - Art Technology [8455-Views]
The Lacoste Family Capbreton Collection [7893-Views]
Olivia Burton Watercolour Florals [7296-Views]
Ferrari takes the “Red Dot: Best of the Best” design award for the fourth year running [7198-Views]
Ulysse Nardin Salutes Us Navy With Limited Edition Executive Skeleton Tourbillon [7119-Views]
New short indie movie ‘The Peril' is a wake-up call to parents about internet safety for k... [7052-Views]
Beat the heat with mini dresses [6655-Views]
Innovative Chronofighter Superlight Carbon is replete with Graham's formidable motorsport ... [5508-Views]
DKNY Fall 2018 [5460-Views]
UAE's Emirates Transport Chooses Oracle Cloud to Drive Rapid Expansion and Deliver Excepti... [5392-Views]
Enjoy an all-day breakfast at Sophie's Café [5331-Views]
Tissot T-Race Cycling An adrenaline-fuelled ride [5295-Views]
Marchon Eyewear and G-III Apparel Group Sign Exclusive Global Licensing Agreement For DKNY... [5179-Views]
Tridom, Ras Al Khaimah's first indoor adventure park, opens its doors in Manar Mall [5161-Views]
Jaeger-Lecoultre Main Sponsor of the 75th International Film Festival of La Biennale Di V... [5118-Views]
Travel Light with Beauty Essentials from Glambeaute.com [5118-Views]
Dubai Camel Racing Club Honours Al Tayer Motors [4898-Views]
 
RSS Facebook Twitter LinkedDin
 
Top Sections
 
Top Stories