Dubai PR Network, Online Press Release from Dubai and Middle East
 
Aviation, Airline & Aerospace(Travel & Tourism)
Filter PR by
  
British Airways Launches New Premium Transfer Drive Service at Heathrow to Help Customers Avoid Missing Connecting Flights
 

Dubai, UAE, September 4, 2017:  British Airways is introducing a new service called Premium Transfer Drive at Heathrow to ensure that customers who are at risk of missing their connection are able to catch their onward flight.

The new scheme applies to customers travelling on a UK domestic flight, who are connecting on to either a short-haul flight in Club Europe, a long-haul service in Club World (long haul business class) or First, or who are Silver or Gold Executive Club members. 

British Airways’ team at Heathrow will track these customers, and where there’s a risk they will miss their connection, will provide an ‘airside’ car transfer between one flight and the next. 

They will also send a message to the inbound aircraft, so the cabin crew can inform the customer that a car will be waiting to transfer them, thereby alleviating any stress or worry. 

Carolina Martinoli, British Airways’ new director of brand and customer experience, said: “Missing a connection is one of the most stressful situations a customer can experience, so helping them through that journey and keeping them informed is critical. The new premium transfer service will enable us to identify customers who are at risk of missing their onward flight, and proactively arrange to collect them by car, whisking them directly to their next flight. 

“We’re already receiving great customer feedback from customers who have benefitted from the new service and as WiFi is introduced on our aircraft, we’ll also be able to use that to communicate directly with customers about their onward flight.”

British Airways is investing £400 million in Club World with an emphasis on improved catering and sleep. At Heathrow a First Wing check-in area with direct security and lounge access has opened, and lounges around the airline’s network are being revamped and improved. 

The Club Europe cabin has been introduced on UK domestic services and recent catering improvements have been introduced in Club Europe as well as across all long haul cabins.  

British Airways customers can look forward to the latest generation Wi-Fi across British Airways’ long-haul and short-haul fleets over the next two years.

Posted by : Dubai PR Network Editorial Team
Viewed 4203 times
PR Category : Travel & Tourism
Posted on : Monday, September 4, 2017  5:04:00 PM UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of DubaiPRNetwork.com.
Previous Story : UAE Space Agency Discusses Collaboration With The Internatio...
Next Story : Etihad Airways Introduces Boeing 787 Dreamliner on Daily Ams...
Email this article Print this article

Share this article with your friends and followers
NewsVine
Back to Section Home

Related Stories



 
 
Most Viewed Press Release posted in the last 7 days
Max Mara: Iconic Coats - Manuela & Teddy. [12670-Views]
Marina Rinaldi : Ashley Graham continues her role as the face of the brand for the Fall/W... [11492-Views]
Weekend Max Mara : The Pasticcino Bag - Fall/Winter 2017 [10315-Views]
Huawei CBG supports the Middle East Innovation Agenda by bringing cutting-edge innovative ... [9766-Views]
LG Robots to Connect People for A Better Tomorrow [9668-Views]
SAINT HONORE Charisma “Twist” for elegant lady [8570-Views]
Vacheron Constantin Pays Tribute to the Middle East with Exclusive Overseas Timepieces [7174-Views]
Exhilarating new Roger Dubuis pop-up boutique in the US [7003-Views]
TAG Heuer's Globetrotter Exhibition Opens in Dubai Mall on September 15, As Part of an Amb... [6960-Views]
Michael Kors Collection Spring 2018 Fashion Show [6765-Views]
Malabar Gold & Diamonds recognized as the ‘Superbrand' 5th time in a row by Superbrands Co... [6246-Views]
Kate Upton, Ashley Graham, Andreea Diaconu, Skai Jackson and more in Michael Kors to a Par... [6216-Views]
NMC Healthcare wins ‘Brand of the Year 2017' by Superbrands [6082-Views]
MICHAEL Michael Kors Fall 2017 Nouveau Novelty Bags [6021-Views]
Dubai Culture Takes ‘Dubai Next' to London Design Festival [6015-Views]
New Balance Introduces the 574 Sport in Celebration of the Dubai Mall Store Opening [5990-Views]
Glittering beauty set with diamonds - a true Gilda beauty [5728-Views]
Introducing Malibu C and its Packets of Purity [5600-Views]
A gift of beauty for new moms and moms-to-be [5508-Views]
DeLaCour Reflect Tourbillon [5496-Views]
Introducing the GUESS Jeans Fall 2017 Advertising Campaign [5057-Views]
ZENITH DEFY LAB [4953-Views]
The Academic Arrangement Between Wise Indian Academy and Bhavans [4923-Views]
IPhone 8 and IPhone 8 Plus to Arrive at DU on September 23 [4856-Views]
BCG Report Reveals the Six Imperatives to Empower Women Leaders of Tomorrow in the UAE [4544-Views]
 
RSS Facebook Twitter LinkedDin
 
Top Sections
 
Top Stories