Finnair has been awarded a 2018 Four Star Global Airline rating by the Airline Passenger Experience Association (APEX), a non-profit membership trade organization comprised of the world's leading airlines, suppliers and major media groups.
The ratings recognize excellence in airline passenger experience and are based entirely on verified feedback given by customers. Travelers and reviews were validated against confirmed itineraries and geo-location on mobile devices. Finnair was one of 470 airlines rated through July 31 of this year. Only 15% of airlines worldwide received sufficient votes for the 2018 Four Star status, and 12% received sufficient votes for 2018 Five Star status.
“This is a great honor for Finnair and a wonderful recognition of the work our people have been doing,” says Piia Karhu, Senior Vice President of Customer Experience at Finnair. “During this year, we’ve placed a strong focus on our business class experience, our Helsinki Airport lounges, and we rolled out several actions to further improve the customer service in all our customer touchpoints, including digital solutions. It is great to see these actions have been so well received by our customers.
Finnair aims to offer its customers a unique Nordic experience. This includes for example signature menu collaborations with top chefs, Finnish design elements on board and in Finnair lounges, investment into personal service, and digital solutions designed to make the customer journey with Finnair as smooth as possible. In addition, all of Finnair’s long-haul aircraft – over half of which are brand new Airbus A350 aircraft - are Wi-Fi equipped and installations for the short-haul fleet will be completed by next summer.