Dubai PR Network, Online Press Release from Dubai and Middle East
 
Technology, Computers & IT(Technology)
Filter PR by
  
UAE Exchange Launches First Exclusive Emirati Call Centre
 
UAE Exchange Launches First Exclusive Emirati Call Centre

The outreach centre boosts the brand’s Emiratisation agenda while generating new customer insights and business development opportunities to enhance service excellence

Dubai, 27 December 2017:   In a move that boosts Emiratisation while delivering superior service, leading global money transfer, foreign exchange and payment solutions brand, UAE Exchange has launched its first all-exclusive Emirati call centre in the United Arab Emirates.

Inaugurated by the Central Bank Head of Services & Financial Control - Ras Al Khaimah, Ahmed Saleh Alsuwaileh, and UAE Exchange Group CEO, Promoth Manghat, the newly established Emirati call centre operates from the UAE Exchange Nakheel branch in Ras Al Khaimah.

Commenting on the occasion, Promoth Manghat, CEO, UAE Exchange Group, said, “The launch of an all-exclusive Emirati call centre is another step in our commitment towards supporting the UAE Vision 2021 National Agenda. This unique call centre is an additional customer touchpoint that complements our current outreach programme for Emirati customers, and also reinforces our Emiratisation efforts by providing different opportunities to further develop the Emirati workforce. We are delighted to commence our first and exclusive Emirati call centre operations, and extend our gratitude to the UAE government for their leadership and support as we progress in our journey to empower the local talent and constantly offer services that meet the needs of diverse customer groups.”

Presently, the call centre is designed for outbound operations within the country where a team of skilled and trained Emirati customer service representatives will engage in audience outreach activities to better understand the Emirati customers’ requirements and expectations. UAE Exchange will use the insights gained from these conversations to enhance the customers’ experience by leveraging brand, business and customer service opportunities. The new Emirati call centre team will also conduct customer satisfaction surveys, to get feedback on facilities and services offered by the brand.

The Emirati call centre operates from 9am to 6pm, Sunday through Thursday. The other regular call centres of UAE Exchange function 24/7 across its global operations and is staffed with multi-cultural teams, trained to address inbound calls related to general and case-based queries.

Abdel Kareem Alkayed, Country Head for UAE Exchange-UAE, added, “The introduction of the Emirati call centre is an extension of our programmes aimed specifically at Arab customers. The call centre provides a direct channel to interact with our Emirati customers, giving us an opportunity to proactively reach out to them on a one-to-one basis. The knowledge obtained from these targeted outreach activities will enable us to continuously innovate and enhance our products and service offerings as per the customers’ evolving requirements. Furthermore, this will boost our Emiratisation programmes as we recruit, train and manage competencies of the call centre staff. We are confident that this initiative, together with the dedicated Arabic branch counters ‘Hayakoum’, will help us to further enrich the Emirati customers’ experience.”

UAE Exchange is committed to constantly improving and sustaining its efforts towards customer service excellence worldwide. It was recently honoured at the 2017 International Business Awards, receiving the Stevie® Award for customer service department of the year. The brand was also awarded by the Dubai Department of Economic Development (DED) earlier this year, for the use of Arabic language through its dedicated Hayakoum counters. And in 2016, it was conferred with the Emiratisation Award by the UAE Minister of Economy in recognition of its Emirati recruitment efforts, across the spectrum of the brand’s operations in the UAE, especially in the field of Accounting, Auditing and Financial Management.     


Posted by : Dubai PR Network Editorial Team
Viewed 7521 times
PR Category : Technology
Posted on : Wednesday, December 27, 2017  9:50:00 AM UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of DubaiPRNetwork.com.
Previous Story : Ministry of Education Signs MoU with Etisalat to develop dig...
Next Story : Caparol's external thermal insulation and finish system gets...
Email this article Print this article

Share this article with your friends and followers
NewsVine
Back to Section Home

Related Stories



 
 
Most Viewed Press Release posted in the last 7 days
Timeless Ties [9778-Views]
COLAB - Dry Shampoo [9333-Views]
ORANGE & BERGAMOT Awaken the Cult Icon New Additions [9034-Views]
The Perfect Gift Mark [7180-Views]
FOREO delivers the ultimate festival survival kit for a glow-on-the-go. [7088-Views]
New XE 300 Sport Edition Wins Gripping Ice Race [6429-Views]
Get Vibrant and lively hair with Rahua's new Color Full Range [6222-Views]
Summertime Beauty Picks at Glambeaute.com [6088-Views]
Samsung launches Exciting Smartphone Trade-In Program with Galaxy S9 or S9+ [6076-Views]
Filorga Mesotherapist Derma Roller [6015-Views]
du to Offer New 9.7-inch iPad With Apple Pencil Support [5508-Views]
Skyline University College Economics Day 2018: One Step towards Tomorrow [5209-Views]
Penny Scallan Design Launches in the Middle East [5142-Views]
Dubai Sports Council Pavilion a big hit at Bangkok SportAccord [5124-Views]
New Blow Out Bar and Make-Up Studio SWISH by Immaclife Opens in Abu Dhabi in April 2018 an... [5118-Views]
Dubai-based Al Kasir Group launches three Crypto assets backed by diamonds [5118-Views]
A Royal Ramadan Experience by Master Chef Mama in Pullman Dubai Creek City Centre [5100-Views]
Pandora Shine Discover A New Way to Shine [4972-Views]
Rolling Cones, a new luxury ice cream concept, launches at the Hyatt Regency Dubai Creek H... [4770-Views]
MINI at Auto China Beijing 2018 [4673-Views]
The new BMW M2 Competition [4673-Views]
Palladio Beauty - a Professional Line of Botanical & Vitamin-Infused Cosmetics [4618-Views]
Stylish Nursing wear at Mums and Bumps [4544-Views]
Mumzworld Announce Recruitment Drive To Empower Women in the Middle East [4465-Views]
Gifts for Ramadan at Hour Choice [4435-Views]
 
RSS Facebook Twitter LinkedDin
 
Top Sections
 
Top Stories