Dubai PR Network, Online Press Release from Dubai and Middle East
 
Government Sector(Government, Legal & Humanity)
Filter PR by
  
Micro-Learning Approach Complements Emirates Post Group's Robust Learning and Development Strategy
 
Micro-Learning Approach Complements Emirates Post Group's Robust Learning and Development Strategy

Dubai, United Arab Emirates – April 25, 2018 –   Emirates Post Group (EPG) has recently launched a diversified bundle of educational models based on the Micro-Learning Approach. This approach is considered one of the group’s Human Resources pillars, aimed at reinforcing employees’ knowledge, providing them with accurate procedures and behaviors, when dealing with customers and attending to their demands. The training program keep EPG’s values of Customer Happiness, Excellence and Innovation, Transparency, Teamwork, Integrity at the forefront.

This very important approach is an effective teaching technique that involves short bursts of highly engaging and interactive information. Delivered to the employee in a form of videos shown to train, strengthen, and provide real-life examples of customer related situations, the employee can comprehend instantly, learn new skills promptly, and take the proper action in servicing and attending to clients’ demands. At EPG, each employee receives well-rounded Human Resources support and a series of training programs to ensure full knowledge of customer service parameters to deliver excellence. 

In addition, the group has launched a QR-Code automated system towards training evaluations.  Employees participating in any training or workshop scan the code and evaluate the course by answering a set of questions from the convenience of their phones and immediately following the training. This provides the Human Resources team with immediate feedback on employee engagement and satisfaction with the course. 

Mr. Sami Mohammed Al Khaja, Chief Support Services Officer at EPG, commented on this announcement by saying: “The Micro-Learning approach is a fundamental learning and development solution for our employees. These training programs will further motivate them to build higher efficiency, acquire exceptional skills, think creatively, innovate, and achieve significant results at a personal level, for the best benefit of the group and the public at large.” 

“Our strategy at EPG is to excel in servicing our customers through our happy and efficient employees, aiming at creating a benchmark in customer service that supports the country’s wise leadership to achieve the UAE's Vision 2021.” Al Khaja concluded.


Posted by : Dubai PR Network Editorial Team
Viewed 4215 times
PR Category : Government, Legal & Humanity
Posted on : Wednesday, April 25, 2018  12:05:00 PM UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of DubaiPRNetwork.com.
Previous Story : His Highness Establishes New Foundation with $1m Seed Fundin...
Next Story : Awqaf and Minors Affairs Foundation Inaugurates Saif Al Ashr...
Email this article Print this article

Share this article with your friends and followers
NewsVine
Back to Section Home

Related Stories



 
 
Most Viewed Press Release posted in the last 7 days
Meet the FOREO family as they share their top tips for radiant skin during the holy month [14353-Views]
Three Trends to Try with Palladio Beauty [10272-Views]
Care for your baby's sensitive skin with Corine de Farme [9077-Views]
Do Explore More with Pandora [9004-Views]
Ramadan-Inspired Sandro SS18 Pieces [8125-Views]
Caudalie The Cleansing Collection [8082-Views]
Charlotte Tilbury, the World's #1 Celebrity Makeup Artist, Announces the Opening of Her Fl... [7845-Views]
Lexus sweeps two podium finishes at round two of 2018 AUTOBACS SUPER GT 500 series [7747-Views]
Marchon Eyewear New Collections [7674-Views]
MAC - Prep + Prime Fix + [7448-Views]
Get Voluminous Eyelashes and Eyebrows with Rodial's Lash and Brow Booster Serum [7369-Views]
New Master Maserati Driving Courses for 2018 [7265-Views]
Spinneys Puts Local Food Heroes in the Spotlight this Ramadan [7039-Views]
‘Tree of Life' Continues to Change Lives at Arabian Center, This Ramadan [7009-Views]
Ethereum - Second In A Series Of Exclusive Cryptocurrency Watches Launched [6795-Views]
Glambeaute.com's Special Ramadan Beauty Packs [6759-Views]
Mads Mikkelsen Spotted on Red Carpet at Cannes Wearing Ulysse Nardin Masterpiece [6612-Views]
Pottery Barn Kids Launches Baby Registry Service to Welcome Newborns [6192-Views]
1st Edition of Cannes International Film Festival From May 8 to 19, 2018 [6155-Views]
Pick what suits you from essence Spring/Summer 2018 nail polish collection [6082-Views]
White Man & Woman Focuses on Innovation and Sustainability With Patagonia at White Street ... [6008-Views]
Breitling's Navitimer 8 Collection Arrives in The Middle East [5893-Views]
Stay connected with your loved ones this Ramadan season with the Nokia smartphones [5819-Views]
Make Ramadan Better With the Gift of Sharing [5752-Views]
Hour Choice Presents Coach Perry Collections – Ramadan Exclusive [5667-Views]
 
RSS Facebook Twitter LinkedDin
 
Top Sections
 
Top Stories