Dubai PR Network, Online Press Release from Dubai and Middle East
 
Aviation, Airline & Aerospace(Travel & Tourism)
Filter PR by
  
New Etihad Airways Whatsapp Service Set to Transform Customer Service Communications
 
  • Initial service phase launched for premium guests at Abu Dhabi Airport
Abu Dhabi, United Arab Emirates,  July 17, 2018:  Etihad Airways, the national airline of the United Arab Emirates, has launched a WhatsApp Business solution, allowing guests to communicate instantly with the airline via the popular messaging app.
 
The new service, which is the latest element of Etihad Airways’ digital strategy, will provide an enhanced offering to premium guests when they are at Abu Dhabi International Airport, allowing them to chat with the airline’s agents about their flights in a fast, personal, and efficient way. 
 
In addition to communicating with customer service agents, the WhatsApp Business solution will be expanded in the future to enable guests to receive important messages like flight reminders by opting into WhatsApp communications on the Etihad Airways booking confirmation page.
 
Robin Kamark, Etihad Airways Chief Commercial Officer, said: “The new WhatsApp Business solution will provide Etihad Airways’ premium guests with immediate contact with the airline, using the very latest technology. 
 
“Air travellers around the world use WhatsApp in their daily lives and so it is an ideal channel for them to communicate with the airline and receive the latest information about their travel journey.”
 
Etihad Airways offers several real-time channels for guests to contact the airline, including the @EtihadHelp and @EtihadPremium accounts on Twitter, and the airline’s Facebook page. 
 
During the initial trial phase, the Etihad Airways WhatsApp number will be exhibited in Premium check-in at Abu Dhabi Airport.


Posted by : Dubai PR Network Editorial Team
Viewed 7735 times
PR Category : Travel & Tourism
Posted on : Tuesday, July 17, 2018  2:33:00 PM UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of DubaiPRNetwork.com.
Previous Story : Finnair recognized as the ‘Best Airline in Northern Europe' ...
Next Story : Emirates receives IATA 753 compliance certification for bagg...
Email this article Print this article

Share this article with your friends and followers
NewsVine
Back to Section Home

Related Stories



 
 
Most Viewed Press Release posted in the last 7 days
Flormar's skincare range [11376-Views]
Childrenswear That Speaks With a Conscience [9065-Views]
Versace – Spring/Summer 2019 Collection [8790-Views]
Dubai Jewellers Come Together to Celebrate UAE Mothers [8211-Views]
Put your best skin forward for Spring/Summer 19' with Kocostar's Camouflage range [6747-Views]
The Amphis Ritual [6368-Views]
Bentley Centenary Watch Celebrates a Proud Partnership [6259-Views]
UL and Saudi Telecom Company announce plans to establish a Center of Excellence in Saudi A... [6033-Views]
GROHE Shapes the Future of Water with a record number of innovations at ISH 2019 [5722-Views]
Al-Futtaim Toyota and UAE Government Authorities confiscate 453,456 counterfeit car parts ... [5704-Views]
Now United to Perform at World Games' Opening Ceremony Pre-Show [5667-Views]
Pomsies launch six new Fabulous Friends! [5508-Views]
Al-Futtaim Honda launches the all-new Honda HR-V [5374-Views]
Time to Honour Our Moms with the Best from HONOR: Mother's Day Gift Guide [5203-Views]
Salvatore Ferragamo Timepieces - Spring/Summer 2019 Collection [4941-Views]
Malabar Gold & Diamonds awarded by ‘The Health Education and Promotion Department, Ministr... [4886-Views]
Tonda 1950 Stone-set range [4813-Views]
The UAE hosts the World [4715-Views]
The Perfect Gift for Mother's Day [4642-Views]
New in this month at Home and Soul Dubai [4581-Views]
Salvatore Ferragamo Timepieces – Spring/Summer 2019 Collection [4300-Views]
The Balmain Haute Elegance Oval mirrors the brand's soul [4197-Views]
Region's Young Engineers Shine Light on Intelligent Energy Solutions at "Future Gener... [4154-Views]
Go on, catch the summer moments [4105-Views]
World's most expensive perfume ‘SHUMUKH' launched at The Dubai Mall as an exquisite tribut... [3959-Views]
 
RSS Facebook Twitter LinkedDin
 
Top Sections
 
Top Stories