Dubai PR Network, Online Press Release from Dubai and Middle East
 
Aviation, Airline & Aerospace(Travel & Tourism)
Filter PR by
  
New Etihad Airways Whatsapp Service Set to Transform Customer Service Communications
 
  • Initial service phase launched for premium guests at Abu Dhabi Airport
Abu Dhabi, United Arab Emirates,  July 17, 2018:  Etihad Airways, the national airline of the United Arab Emirates, has launched a WhatsApp Business solution, allowing guests to communicate instantly with the airline via the popular messaging app.
 
The new service, which is the latest element of Etihad Airways’ digital strategy, will provide an enhanced offering to premium guests when they are at Abu Dhabi International Airport, allowing them to chat with the airline’s agents about their flights in a fast, personal, and efficient way. 
 
In addition to communicating with customer service agents, the WhatsApp Business solution will be expanded in the future to enable guests to receive important messages like flight reminders by opting into WhatsApp communications on the Etihad Airways booking confirmation page.
 
Robin Kamark, Etihad Airways Chief Commercial Officer, said: “The new WhatsApp Business solution will provide Etihad Airways’ premium guests with immediate contact with the airline, using the very latest technology. 
 
“Air travellers around the world use WhatsApp in their daily lives and so it is an ideal channel for them to communicate with the airline and receive the latest information about their travel journey.”
 
Etihad Airways offers several real-time channels for guests to contact the airline, including the @EtihadHelp and @EtihadPremium accounts on Twitter, and the airline’s Facebook page. 
 
During the initial trial phase, the Etihad Airways WhatsApp number will be exhibited in Premium check-in at Abu Dhabi Airport.


Posted by : Dubai PR Network Editorial Team
Viewed 5691 times
PR Category : Travel & Tourism
Posted on : Tuesday, July 17, 2018  2:33:00 PM UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of DubaiPRNetwork.com.
Previous Story : Finnair recognized as the ‘Best Airline in Northern Europe' ...
Next Story : Emirates receives IATA 753 compliance certification for bagg...
Email this article Print this article

Share this article with your friends and followers
NewsVine
Back to Section Home

Related Stories



 
 
Most Viewed Press Release posted in the last 7 days
The Rado DiaMaster Petite Seconde Automatic COSC The Rado watch at the top of the precisio... [15415-Views]
PopSockets launches a new collection with crystals from Swarovski, the must-have accessory... [12407-Views]
Maintain Healthy Skin Year Round [12261-Views]
Free gold coins at Malabar Gold & Diamonds Festival [9894-Views]
MIDO Baroncelli Lady Day & Night collection [9790-Views]
24 Karat Gold Elixir by Mehrunisa Launches in the UAE Beauty Market [9138-Views]
Interview with Asil Attar, CEO of Al Yasra Fashion [8064-Views]
Holiday Gifting Made Easy with Wet n Wild Beauty Specials [7729-Views]
Get Ready for Party Season with Lottie's new make-up hits [7540-Views]
Tissot PR100 Lady Sport – Chic Glamourous Festive Season [7161-Views]
Festive Gift Sets from Bubble T [7039-Views]
Winter wool Christmas must- haves [6905-Views]
Golden Mile Galleria's ‘A Cultural Flair' attracts hundreds of art lovers to Palm Jumeirah [6862-Views]
Samsung Galaxy A9 – Designed to capture the world in its fullest [5990-Views]
Michael Kors Collection Transeason 2019 Press Presentation [5710-Views]
Chic and Stylish Wraps with a 3 in 1 effortless concept [5704-Views]
New 1948 Seamaster Watches Join the Ranks' [5704-Views]
9th Edition of China Homelife Exhibition to Have Over 3000 Exhibitors Across Business Sect... [5142-Views]
DKNY Launches (Limited Edition) Holiday 2018 Collection [5063-Views]
New Menu alert: Moombai & Co. launches exciting and delicious food items to its menu [4965-Views]
Els Back for the 30th Omega Dubai Desert Classic Aiming for a Record Fourth Victory [4886-Views]
Tissot PR100 Lady Sport – Chic Sporty yet Feminine [4843-Views]
Dubai Shopping Festival Wednesday Specials at The Smile Bar [4331-Views]
Global Knowledge Index 2018 and The Future of Knowledge: A Foresight Report shine at Knowl... [4221-Views]
Get Party Ready with Champion Cleaners [4203-Views]
 
RSS Facebook Twitter LinkedDin
 
Top Sections
 
Top Stories