Dubai PR Network, Online Press Release from Dubai and Middle East
 
Technology, Computers & IT(Technology)
Filter PR by
  
Avaya to Demonstrate AI and Biometrics Enabled Communications Solutions for Enhanced Customer & Employee Experiences
 

Dubai, United Arab Emirates - 10 October, 2018-   At GITEX, Avaya Holding Corp. (NYSE: AVYA) is demonstrating integration of AI-Enhanced technologies, including biometrics and real-time sentiment analysis to its communication platforms, enabling organizations to elevate voice as a key user interface for richer, more seamless, secure customer and employee experiences.

Driven by the growing consumer demand for more intuitive experiences and positive outcomes, businesses are being pressured to reimagine their approach to customer and employee engagement. A recent Avaya survey of more than 8,000 consumers found that over 70 percent prefer contacting customer services by phone and believe it is the most effective means of getting the best answer. At the same time, there is a growing body of evidence that suggests increasing customer acceptance and demand for digital technologies like chatbots and biometrics, and research indicates that 25 percent of interactions with these technologies will be conversational.

“Voice remains the cornerstone of customer service, and there is a clear opportunity for its extended application to enrich customer journeys,” said Chris McGugan, Avaya senior vice president of Solutions and Technology. “Through our position as the leading provider of enterprise communications solutions, and our customer-centric approach to innovation, we have been embracing new and exciting technologies that enable us to effectively address these changing customer preferences and deliver voice as a more powerful user interface, for both customers and employees.”

As a champion of the API economy, Avaya has embraced opening its Oceana and Equinox platform development capabilities for Unified Communications and Contact Centers, expanding the breadth and capabilities its Software Development Kit. This includes ecosystem partners and internal developers incorporating conversational AI, natural language processing, analytics and cognitive machine learning—to enhance the capabilities of Avaya solutions and merging UC and CC for a more connected enterprise experience.

For businesses to stay relevant, it is essential they invest in technologies that enable them to serve customers how, when, and where these customers chose to engage with the organization. Looking to inspire GITEX visitors with ideas that lead to seamless, intuitive and intelligent engagement across digital and human touch points, Avaya’s Oceana use cases, demonstrated at the company’s GITEX stand, include conversational IVR for biometrics integration, sentiment-based routing of calls—allowing customers to make inquiries and receive an immediate considered response either on personalized digital channels from the most capable service agent or back office expert via a context rich personalized experience.

With increasing numbers of millennials and digital-natives in the workforce, businesses must empower these individuals to connect and collaborate seamlessly with customers and fellow employees via their preferred channels, irrespective of their location, device, and communication channel. Visitors to GITEX will have the opportunity to see how Avaya is enriching its Equinox Unified Communications platform by integrating cognitive services from organizations such as Microsoft and Google to deliver voice-enabled virtual assistants for the enterprise. Demonstrating two factor BioID authentication via facial & voice biometrics, contextual transcription and real time translation with intent recognition, that serves as a personalized assistant to each employee, enhancing their productivity and increasing job satisfaction. 

“For most of us, voice is the primary mode for communicating our thoughts and expressing our feelings with others―our families, friends, co-workers. Gartner suggests that there will be as many as four billion digital assistants by 2022, and if this number is any indication of consumers’ preference for voice-based engagement, it would be fair to assume that they would prefer voice to communicate with businesses as well,” said McGugan. 

“Organizations that recognize this and embrace voice-enabled technologies can expect marked improvements in customer loyalty and satisfaction. As Avaya looks to pioneer new and enriched engagement experiences, we are delivering entirely new ways for voice to be intuitively leveraged across all touch points,” he concluded.


Posted by : Dubai PR Network Editorial Team
Viewed 4972 times
PR Category : Technology
Posted on : Wednesday, October 10, 2018  3:05:00 PM UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of DubaiPRNetwork.com.
Previous Story : Huawei Updates the Industry-Oriented Intent-Driven Network S...
Next Story : Fortinet Again Named a Leader in the 2018 Gartner Magic Quad...
Email this article Print this article

Share this article with your friends and followers
NewsVine
Back to Section Home

Related Stories



 
 
Most Viewed Press Release posted in the last 7 days
Delightful Duo Of Elegant Timepieces Make For A Special Valentine Day's Gift [15732-Views]
Nothing says ‘I love you' quite like MKS Jewellery Valentine's Day Top Picks [15665-Views]
Mesmerizing Gift Sets and Perfume for Her [14573-Views]
Classic Smoky Eyes with Essence [13042-Views]
Introducing Supergirl Make-Up [12932-Views]
The Rado HyperChrome Ultra Light [12542-Views]
Chronoswiss Shows Off Twin Limited Edition Flying Grand Regulators [12005-Views]
Innovative, Adventurous and Accurate. It's what pilots need in a timepiece. And Hamilton a... [11053-Views]
Le Meridien Al Aqah Beach Resort Rolls out Fabulous Deals for February [10968-Views]
The Valentine watch collection by Coach [10718-Views]
GUESS Launches JEANS SS19 Collection for Women [10577-Views]
212 VIP Extra Limited Edition [10541-Views]
NuFACE launches in Bloomingdales and Harvey Nichols! [7875-Views]
Lenovo announces Lenovo Truscale™ Infrastructure Services – a consumption-based, as-a-serv... [7442-Views]
Chrono 4 Grande Taille Limited Edition - another classy reiteration of an iconic collectio... [6820-Views]
The Fall 2019 Michael Kors Collection Runway Show [6680-Views]
Turkish Airlines introduces its new The LEGO® Movie 2 Inflight Safety Video, before moving... [6558-Views]
Dubai's first building biologist receives global recognition [6307-Views]
Exclusive position in the front row of the grid: The BMW M850i xDrive Coupe First Edition [5588-Views]
Robinsons to launch its new luxury lighting department – the latest addition to its premiu... [5362-Views]
UAE supermarket chain Al Maya group to launch products from Woolworths Australia [5319-Views]
Airbus and Emirates reach agreement on A380 fleet, sign new widebody orders [5307-Views]
Is the runway ready for HONOR View20 Moschino edition - the season's most coveted luxe tec... [5289-Views]
Caroline Wozniacki chasing more success at Dubai Duty Free tennis championships [5283-Views]
Valentines Day Gift Guide from Anker [5228-Views]
 
RSS Facebook Twitter LinkedDin
 
Top Sections
 
Top Stories