Dubai PR Network, Online Press Release from Dubai and Middle East
 
Telecom & Networking(Technology)
Filter PR by
  
A first for du and their customers
 

du continues to reinvent their customer experience by using WhatsApp to make consumers’ lives more convenient.

Dubai, UAE 5 March 2019 - UAE:  based telecommunications company du, from Emirates Integrated Telecommunications Company (EITC), has begun using WhatsApp for customer care by launching ‘Blu’ - a multi-channel Artificial Intelligence-based virtual assistant on WhatsApp to its 9+ million fixed, mobile, IP and broadband customers.

This innovative move further enhances du’s ambition to deliver world-class customer care by making it easy for customers to connect with du through the platform they use every day.

Anthony Shiner, Chief Digital Lifestyle and Innovation Officer, EITC, said: “As an ICT service provider, we are at the forefront of the latest technologies such as Artificial Intelligence.

We recognise the importance of messaging for our customers. Making our virtual assistant available on WhatsApp makes it easy for our customers to connect with us. We’d like our customers to play an active role in creating a great chat experience, so we’ll be inviting them to help train the virtual assistant. Think of it as a new employee who has some core skills, but continues to learn and grow through experience.”

Implementing a pilot utilising UIB’s UnificationEngine®, du’s virtual assistant helps customers with common queries which they currently seek to address by contacting the Contact Centre or visiting a retail store. This is just the start, as du plans to quickly build upon these initial capabilities. Customers are encouraged to help du to teach the virtual assistant new skills to ensure it continues to deliver on what’s important to them.
 
Toby Ruckert, CEO – UIB, said: “du is taking active steps to improve customer care and as a WhatsApp Business solution provider, we are excited to deliver a new conversational experience to their 9+ million customers across the UAE.”


Posted by : Dubai PR Network Editorial Team
Viewed 7723 times
PR Category : Technology
Posted on : Tuesday, March 5, 2019  12:46:00 PM UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of DubaiPRNetwork.com.
Previous Story : du Selects Cisco to Build a Unified Cloud Across Multiple Da...
Next Story : du launches new postpaid Power Plan with unlimited Data and ...
Email this article Print this article

Share this article with your friends and followers
NewsVine
Back to Section Home

Related Stories



 
 
Most Viewed Press Release posted in the last 7 days
Korea's Number One Beauty Brand Innisfree All Set to Celebrate the Grand Opening at the Du... [8314-Views]
6 Trends That Will Dominate Beauty in 2020 According to Foreo [7698-Views]
Made in Italy: Top Picks from the Latest Deborah Milano Make-Up Range [7247-Views]
How to Beat Pigmentation with DERMAdoctor [7009-Views]
Introducing Zeitun Premium Face Care Collection [6978-Views]
Emirates Post Issues Set of Commemorative Stamps for the New Logo for People of Determinat... [6570-Views]
Rate Hawk is Live with Global Innovations Flagship Product TassPro and Itinerary [6301-Views]
Spoil her this Mother's Day with gifts from Marks & Spencer [5972-Views]
Achieve Gorgeous and Radiant Skin in Only 90 Seconds [5911-Views]
Enjoy a Selection of Anti-Aging Products from Beauty Solutions [5520-Views]
Sephora: Are You Ready to Join the #SephoraSquad? [5411-Views]
Marks & Spencer, Britain's Best Loved Denim [5276-Views]
Swatch X 007 – Introducing the New James Bond Collection and Limited Special Edition [5258-Views]
Ferragamo Sapphire Collection [4728-Views]
Cerruti 1881 - Special Product Launch for Mother's Day [4660-Views]
Dubai Chamber Honours Top-performing Trading Companies [4624-Views]
Team Abu Dhabi Riders Grab Double Triumph On Dramatic Race Day in Kuwait [4624-Views]
HRH the Prince of Wales Officially Opens the National Automotive Innovation Centre [4520-Views]
Tag Heuer Opens Boutique at Mall of the Emirates [4422-Views]
Dubai Customs Graduates 1st Batch of “Dubai Customs Leaders” Program [4392-Views]
The Award-winning #burjumanfoodart Festival is Back by Popular Demand! [4124-Views]
Buyers Rush for Majid Al Futtaim's First ‘Elan' Townhouses at Tilal Al Ghaf [3855-Views]
Marks & Spencer Unveils its All New Menswear [3819-Views]
Etihad Airways to Operate Special Flights From Al Ain to Jeddah During Ramadan [3678-Views]
Visit of Punjab Minister at Al Maya Stand @ Gulfood 2020 [3508-Views]
 
RSS Facebook Twitter LinkedDin
 
Top Sections
 
Top Stories