Dubai, April 29, 2019: Sustainability, affordability, efficiency, and intramodal are key principals for the growth of the travel industry for decades to come.
This was stated by Paul Griffiths, Chief Executive Officer of Dubai Airports Corporation while delivering a keynote address titled: “The Future of Aviation Infrastructure” at the CAPA Middle East & Africa Aviation Summit at the Dubai World Trade Centre on Monday.
“When planning new infrastructure, there are a number of core principals which I think need to get prominences such as sustainability, affordability, efficiency, and intramodal. If we follow these principles, we will be aiming to shake the growth of the travel industry for decades to come.”
Mentioning the DXB new airport experience revolutionary, he said, “We believe this is sustainable.” He added that the site of the Dubai World Central is accommodating something like 240 million passengers in the future and each of those passengers having an excellent and personalised experience.
He said, “People want more customised solutions, and they want someone who talks to them and listens to them. So, combining those ideas of technology with a personal touch is the ways forward.”
Griffiths also mentioned that the hub model is the right model and sustainable model. “We continue to provide a competitive hub in the Middle East and take advantage of our strategic location.”
Regarding customer experience, he said technology makes the transformation, but it’s a very human problem that can end up slowing the whole things down at the airports.
“If we just see an end to the various documentation required to complete the journey, consolidate that data into a single go and don’t go decision point requirements.
“We need a seamless end to end solution which can only achieve if we actually decide and adopt the global standard. We need another an IATA initiative to make a global document of travel into a reality,” he added.