Dubai PR Network, Online Press Release from Dubai and Middle East
Banking & Insurance(Banking & Investments)
Filter PR by
United Arab Bank named CX Innovator at Genesys G-Summit Middle East 2019
United Arab Bank named CX Innovator at Genesys G-Summit Middle East 2019
UAB wins CX Innovator – Best Omnichannel Experience award, as the only banking institution to be recognized at the event this year.
UAB offers true omnichannel to enrich customer experience 
Sharjah, 26 June 2019:  The United Arab Bank P.J.S.C. (UAB) has won the CX Innovator award for Best Omnichannel Experience at Genesys G-Summit Middle East 2019 held in Dubai. The prestigious award was given in recognition of the bank's ability to provide seamless service across a variety of channels including web chat, voice, text, and email. 
The award was presented to Mr. Ravi Bhatia, vice president, Head of Digital Banking, during an awarding ceremony held during the G-Summit. 
Ahmad Abu Eideh, chief executive officer of UAB, said: 'Having won such a prestigious award reflects UAB’s utmost attention paid to customer service. This is particularly important at a time when banking services are undergoing a revolution thanks to innovative and creative technologies.”
“Our highest priority has always been to professionally and effectively serve our customers. We are creating an ideal environment to help them communicate with us in accordance with best practices in terms of  quality, efficiency, speed and seamlessness of services.
Our fully integrated system has largely contributed to enhanced digital communication, simplified service procedures, and improved the bank’s performance in line with our goals and vision to achieve operational excellence”, Abu Eideh added.
Ayman Al Qudsi, chief information officer at UAB, said: “Through an integrated plan, the bank has successfully developed effective communication channels with customers and enhanced their satisfaction through providing multiple options that facilitate procedures for obtaining banking services and programs.”
He stressed that the bank has strengthened its global position as the only banking institution recognized during the award ceremony at the 2019 G-Summit Middle East 
“The CX Innovator awards stand to recognize the strides our customers have made by deploying Genesys technologies to power their customer journeys,” said Mohamed Afifi, Genesys managing director for Middle East. “The work carried out by UAB to truly transform its contact center through the use of intelligent and sophisticated technologies stood out in the CX Innovator category in this years’ awards.”
Genesys G-Summit Middle East is the region's leading annual events that brings together world class experts and global thinkers to discuss innovation, best practices in omnichannel customer experiences and new generation of contact center solutions. 
Genesys is the global leader  in omnichannel customer experience and contact center solutions.  More that 11,000 companies in over 100 countries trust Genesys customer experience platform to drive great business outcomes and create lasting relationships. 

Posted by : Dubai PR Network Editorial Team
Viewed 6442 times
PR Category : Banking & Investments
Posted on : Wednesday, June 26, 2019  2:27:00 PM UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of
Previous Story : Trade Bank of Iraq celebrates grand opening of new headquart...
Next Story : Alvarez & Marsal Releases UAE Banking Pulse Report for Q1 20...
Email this article Print this article

Share this article with your friends and followers
Back to Section Home

Related Stories

Most Viewed Press Release posted in the last 7 days
Tonda 1950 Stone-set range' [8991-Views]
Parmigiani Fleurier Kalpagraphe Chronometre Titanium [7558-Views]
Transform Your Bedroom and Sleep Like a King With Robinsons' Latest Bedlinen Collections F... [7515-Views]
Colourful Anniversary Limited anniversary edition now available in new colors [7198-Views]
Siemens to supply power equipment and services for 840 MW power plant in Iraq [6576-Views]
Toric Hémisphères Rétrograde Slate The traveller's watch featuring a new guilloché dial [5466-Views]
Aston Martin Valkyrie Wows Crowds on Public Debut at Silverstone [5429-Views]
Happy Eid with Corum Golden Bridge Round 39 [5246-Views]
Special edition 2019 Ford Expedition ‘Turath' arrives in Al Tayer Motors and Premier Motor... [5240-Views]
Dubai-based Blue Ocean Group expands into UK distribution market ahead of Brexit [5136-Views]
Mouawad unveils the Mouawad Dragon Yellow and White Diamond Suite, featuring the largest r... [4953-Views]
Statement Handbags from GUESS [4904-Views]
Sports Collection - Autumn Winter 2019 [4856-Views]
The inauguration of codeshare flights between Kuwait and Istanbul-Sabiha Gökçen Airpo... [4642-Views]
Salvatore Ferragamo Timepieces – Summer 2019 Collection [4630-Views]
Tissot Heritage 1973 The racing legacy [4618-Views]
Schneider Electric's Biggest Engineer-to-Order Factory in Asia Utilizes IIoT Technology an... [4526-Views]
Ralph Lauren at The Championships, Wimbledon – Wednesday 10th July [4435-Views]
The Perfect Shave Kit for your Summer Travels [4233-Views]
Samsung QLED 8K: How AI Upscaling Enables Truly Immersive Picture & Sound [4166-Views]
Picnic Indoors This Summer with Marks & Spencer [4124-Views]
Kitchen Hacks: 8 Clever Ways to Smart Storing [3971-Views]
Celebrated singer and composer Quratulain Balouch set to perform at Rajmahal Theatre in BO... [3953-Views]
Ahmad Daham becomes first Arab drifter to participate in Drift Masters European Championsh... [3831-Views]
Ralph Lauren at The Championships, Wimbledon – Sunday 14th July [3776-Views]
RSS Facebook Twitter LinkedDin
Top Sections
Top Stories