Dubai PR Network, Online Press Release from Dubai and Middle East
 
Banking & Insurance(Banking & Investments)
Filter PR by
  
United Arab Bank named CX Innovator at Genesys G-Summit Middle East 2019
 
United Arab Bank named CX Innovator at Genesys G-Summit Middle East 2019
UAB wins CX Innovator – Best Omnichannel Experience award, as the only banking institution to be recognized at the event this year.
UAB offers true omnichannel to enrich customer experience 
 
Sharjah, 26 June 2019:  The United Arab Bank P.J.S.C. (UAB) has won the CX Innovator award for Best Omnichannel Experience at Genesys G-Summit Middle East 2019 held in Dubai. The prestigious award was given in recognition of the bank's ability to provide seamless service across a variety of channels including web chat, voice, text, and email. 
 
The award was presented to Mr. Ravi Bhatia, vice president, Head of Digital Banking, during an awarding ceremony held during the G-Summit. 
 
Ahmad Abu Eideh, chief executive officer of UAB, said: 'Having won such a prestigious award reflects UAB’s utmost attention paid to customer service. This is particularly important at a time when banking services are undergoing a revolution thanks to innovative and creative technologies.”
 
“Our highest priority has always been to professionally and effectively serve our customers. We are creating an ideal environment to help them communicate with us in accordance with best practices in terms of  quality, efficiency, speed and seamlessness of services.
 
Our fully integrated system has largely contributed to enhanced digital communication, simplified service procedures, and improved the bank’s performance in line with our goals and vision to achieve operational excellence”, Abu Eideh added.
 
Ayman Al Qudsi, chief information officer at UAB, said: “Through an integrated plan, the bank has successfully developed effective communication channels with customers and enhanced their satisfaction through providing multiple options that facilitate procedures for obtaining banking services and programs.”
 
He stressed that the bank has strengthened its global position as the only banking institution recognized during the award ceremony at the 2019 G-Summit Middle East 
 
“The CX Innovator awards stand to recognize the strides our customers have made by deploying Genesys technologies to power their customer journeys,” said Mohamed Afifi, Genesys managing director for Middle East. “The work carried out by UAB to truly transform its contact center through the use of intelligent and sophisticated technologies stood out in the CX Innovator category in this years’ awards.”
 
Genesys G-Summit Middle East is the region's leading annual events that brings together world class experts and global thinkers to discuss innovation, best practices in omnichannel customer experiences and new generation of contact center solutions. 
 
Genesys is the global leader  in omnichannel customer experience and contact center solutions.  More that 11,000 companies in over 100 countries trust Genesys customer experience platform to drive great business outcomes and create lasting relationships. 


Posted by : Dubai PR Network Editorial Team
Viewed 8784 times
PR Category : Banking & Investments
Posted on : Wednesday, June 26, 2019  2:27:00 PM UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of DubaiPRNetwork.com.
Previous Story : Trade Bank of Iraq celebrates grand opening of new headquart...
Next Story : Alvarez & Marsal Releases UAE Banking Pulse Report for Q1 20...
Email this article Print this article

Share this article with your friends and followers
NewsVine
Back to Section Home

Related Stories



 
 
Most Viewed Press Release posted in the last 7 days
Enjoy Smoother Skin with the current obsession from PMD - The Personal Microdermabrasion R... [7369-Views]
Saint Honore Haussman [6948-Views]
Energize & Refresh Your Skin With the Foreo Luna 2 for Men [6210-Views]
6 Ways To Wear The Houndstooth Print [4630-Views]
Hamdan bin Mohammed calls on the city to be ‘In It Together' for the Dubai Fitness Challen... [4624-Views]
The new urban warrior unleashed - Corum injects modernity and athleticism into its Admira... [4612-Views]
Medusa Lock Icon [4484-Views]
Middle East Retail Forum (MRF) 2019 focused on RetailNEXT [4349-Views]
This visually-impaired Emirati knows no impossible [4300-Views]
One stop shop for classifieds and deals in UAE- QUOODO.com [4197-Views]
Heritage village at Global Village offers a glimpse into Emirati traditions [4178-Views]
Marks & Spencer Launches Its New Sleepwear Collection for AW19 [4136-Views]
OMEGA's new Museum [4130-Views]
Choithrams Customer lends her voice to World Food Day in support of The United Nations Wor... [4069-Views]
More than 1,900 beneficiaries at Al Mizhar and Umm Al Sheif Islamic Cultural centres in th... [3739-Views]
Malabar Gold & Diamonds inaugurates its relocated outlet in Hamdan Street, Abu Dhabi on 10... [3678-Views]
Revving The Engines At Rallylegend 2019 With Eberhard & Co. [3672-Views]
The Workwear Edit [3654-Views]
Expo Centre Sharjah announces winner of 1KG gold [3648-Views]
Diwali Feast at Purani Dilli at Four Points by Sheraton, Sheikh Zayed Road [3398-Views]
Alno launches new products in UAE in strategic partnership with Diemme kitchen [3379-Views]
Dubai-Based NRI business leader donates INR 10m to his Alma Mater to setup Innovation and ... [3373-Views]
IFS lays out blueprint for new era of intelligent and autonomous enterprise solutions [3239-Views]
DAFZA contributes 12% to Dubai's foreign trade in first half of 2019 [3233-Views]
Worldsteel Short Range Outlook October 2019 [3221-Views]
 
RSS Facebook Twitter LinkedDin
 
Top Sections
 
Top Stories