- Since the start of the COVID-19 situation, DHA contact centre received a total of 229,640 through the COVID-19 hotline.
- In the month of April, 157,891 calls were received for COVID-19 cases.
Dubai, United Arab Emirates, 28 April 2020: Dubai Health Authority’s Contact Centre has been working round-the-clock and providing support, education and guidance to customers and community members as an official source of information related to COVID-19 and DHA services.
To be able to serve different customer segments, DHA contact centre agents provide information in several languages including English, Arabic, Hindi, French, German, Chinese and Malayalam.
Fatima Al Khajah, Director of Customer Happiness Department at the DHA, “Our employees have been working 24/7 in shifts to serve community members and address their queries. We have seen a significant spike in the number of calls we receive and queries we address due to COVID-19 and we are have been working tirelessly to provide information to community members.”
Al Khajah said that Dubai Health Authority’s Contact Centre, COVID-19 Helpline provides COVID-19 services like responding to COVID-19 enquiries, provides customers with test results, reports COVID-19 cases and conducts self-screening for customers in order to provide guidance and advise accordingly.
Al Khajah said the community members also contact 800 342 to call and book appointments for COVD-19 tests and blood donation, and to book appointments for Doctor for Every Citizen which is a telehealth consultation for COVID-19 queries.