Newly offered express service presents enhanced customer experience and convenience
Abu Dhabi, July 18, 2021 – In recognition of Al Masaood Automobiles’ commitment to offering high-quality service and superior customer experience, the Nissan service centre in Al Mussafah has been awarded the Nissan Express Service certification by Nissan Middle East.
The Nissan Express Service certification reflects anew Al Masaood Automobiles’ customer-centric approach to service through its consistent delivery of fast, accessible and quality automotive solutions to its customers. The convenience and satisfaction of car owners are a priority every time they visit the centre, as well as the delivery of rapid service without compromising the reliability and safety of their vehicles.
The certificate was awarded after Al Masaood Automobiles’ Mussafah service centre met the stringent criteria stipulated by the Nissan brand. The company’s service centres in Abu Dhabi’s Airport Road and Al Ain are currently applying the same procedures and standards to gain this certification too.
Al Masaood Automobiles’ service centre also extends Nissan’s ‘While U Wait’ service experience, a time-committed service delivered while ensuring the comfort of car owners in the dedicated waiting area. Assured quality and fast service offering provided within 60 minutes are at the core of this signature client experience.
Mirsad Nezirevic, General Manager – Service, Al Masaood Automobiles, said: “The certification given by our principal Nissan confirms once again our pledge to bring a fully satisfactory experience to our customers that ensures their convenience, happiness and satisfaction. This unique value proposition is in keeping with our goal to make our customers feel that they are part of the Al Masaood Automobiles’ family, and that we prioritise their needs. We thank Nissan Middle East for recognising our efforts through the Nissan Express Service certification. We are looking forward to attaining more milestones and achievements together.”
Prior to this certification, Nissan also honoured Al Masaood Automobiles for its exceptional sales and aftersales performance. In 2019, Al Masaood Automobiles was awarded the Nissan Global Dealer Award for increasing the brand’s market share and showcasing its impressive customer service standards in the automotive industry.