Dubai PR Network, Online Press Release from Dubai and Middle East
Houseware Technology(Home, Furniture and Interiors)
Filter PR by

Panasonic Launches SMARTCARE World; Holds Strategy Conference, Technical Olympics To Deliver Exceptional Customer Experience

Panasonic Launches SMARTCARE World; Holds Strategy Conference, Technical Olympics To Deliver Exceptional Customer Experience

SMARTCARE World is Panasonic’s brand-new centralized after-sales support digital platform accessible to customers, engineers, dealers, and service centers

Dubai, United Arab Emirates: Panasonic Marketing Middle East and Africa (PMMAF) has begun its robust business year with the 2024 Panasonic Customer Service Strategy Conference, a pivotal annual event held in Dubai, aimed at reinforcing its dedication to enhancing customer experience. Alongside the conference, the Japanese manufacturer also staged the 13th Regional Technical Olympics, a repair skills contest designed to improve the competencies of service technicians representing Panasonic’s MEA Service Partner Companies.

A key highlight of the back-to-back events saw Panasonic taking a major step with its clear customer-focused vision as it launched a brand-new digital window for customer care support – SMARTCARE World.  A centralized after-sales support platform, SMARTCARE World streamlines operations by consolidating various support systems into a single hub accessible to customers, Engineers, dealers, and service centers. It offers features like service requests, operation manuals, spare parts ordering, warranty claims, service reports, training materials, and technical support through a user-friendly dashboard and mobile apps.

Putting customers at the center of its business, Panasonic has been consistently building up its operational improvements over the years, striving to effectively create a highly standardized system designed to enhance customer experience.  PMMAF’s CEO Hiroyuki Shibutani said: “Panasonic continues its strong history of a customer-oriented corporate culture with the holding of the CS Strategy Conference, as well as the annual Regional Technical Olympics.  These events are at the heart of our initiatives as we re-affirm our commitment to the customers.  Aiming to deliver operational excellence and the ultimate customer experience challenges us to be a better company and I'm proud of what we're doing to live up to the guiding principles of Panasonic.'

Mr. Shibutani added: “We live in a fast-paced environment and Panasonic truly understands the need for swift solutions to customers’ concerns regarding their appliances and devices.  As we operate across the MEA region, we also recognize the importance of being able to serve our loyal customers by overcoming geographical barriers.  Hence, we are constantly improving our digitization efforts and launching the SMARTCARE World mirrors Panasonic’s larger corporate vision to provide a smarter, future-ready solution to optimize customer experience.”

As a global leader in developing innovative technologies and solutions, Panasonic made history recently by becoming the first brand in the region to introduce a digital platform for service and warranty support.  In 2021, the company introduced the Smart Care App, a first-of-it-kind e-warranty (paperless) registration and claims system in the MEA region.

“Panasonic has been at the center of a new era of digitization, implementing the latest technologies to improve its manufacturing processes, product quality, customer service experience, and delivery.  In line with this, we leveraged Smart Care App’s efficiencies to introduce SMARTCARE World.  This marks a transformative leap in reshaping our efforts to revolutionize after-sales service delivery and ultimately offer an even better customer experience,” commented Anthony Peter - Director, Customer Service Division (CSD) PMMAF.

Mr. Peter explained that with SMARTCARE World, real-time access and updates are ensured with a unified database, while comprehensive training resources empower technicians. Transparent warranty claims processes and multiple technical support channels also enhance customer satisfaction.  Moreover, robust security measures safeguard sensitive data, and feedback mechanisms enable continuous improvement. “In summary, this platform serves as a convenient, efficient, and secure one-stop destination for all after-sales support needs, benefiting all stakeholders involved.  SMARTCARE World thus becomes more than just a service — it's a community, where everyone finds support,” he added.

The Customer Service Strategy Conference was attended by key service and distribution partners from across the region and involved discussions on the company’s CS Plan for the fiscal year 2024.  Meanwhile, the 13th Regional Technical Olympics saw participants display their technical expertise and proficiency in repairing small domestic appliances (water dispenser and microwave ovens).  

To cap the event, PMMAF recognized the STAR Service Competition Awardees in appreciation of outstanding performance at company and individual levels in achieving service excellence in fiscal year 2023.  Additionally, winners and runners-up of the Technical Olympics were honored.

Posted by : Editorial Team
Viewed 13497 times
PR Category : Home, Furniture and Interiors
Posted on : Wednesday, May 1, 2024  5:48:00 PM UAE local time (GMT+4)
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of
Next Story : LG Electronics showcases trend-setting Home Appliance produc...
Email this article Print this article

Share this article with your friends and followers
Most Viewed Press Release posted in the last 7 days
Catrice Unveils the Spring/Summer 2024 Collection: Introducing Shine Bomb Lip Lacquer! [37605-Views]
Unleash Your Inner Royalty with “Call me Queen” Dramatic False Lash Effect Mascara by esse... [36506-Views]
POCO Sets New Standard with Global Launch of F-Series in Dubai [32074-Views]
WFP News Video: WFP Warns Unprecedented Drought and Floods Causing Surge in Climate Relate... [30520-Views]
Pogačar takes second victory in a row at Giro D'Italia [26121-Views]
Pogačar second on Giro climb of Passo del Brocon [23407-Views]
Porsche Becomes Third Major Manufacturer To Commit To Formula E's Gen4 Era Until At Least ... [22042-Views]
Pogačar triumphs on Queen stage of Giro D'Italia [21443-Views]
Beauty Meets Technology: CHATEAU BERGER Cosmetiques Unveils its Cutting-Edge Skincare Line... [10820-Views]
Rick and Morty x SHEGLAM: Jump into an Interdimensional Makeup Adventure [10463-Views]
Alpen Capital Report highlights investment opportunities amid strengthening investment tie... [7950-Views]
Eid Al-Adha at Bawabat Al Sharq Mall: Mark Your Calendars for Great Family Fun & Big Wins... [7806-Views]
TCL Middle East & Africa showcases their latest line-up of products in Istanbul [7597-Views]
Danube Properties hands over project Pearlz six months ahead of schedule [7421-Views]
AW Rostamani Group Drives Sustainable Mobility at Electric Vehicle Innovation Summit With ... [7392-Views]
Cartier Spring-Summer 2024 Trinity Eyewear Limited Edition [7351-Views]
AIDA-2024 discusses the uses of AI in medicine and cosmetic surgery [7261-Views]
Opening Soon: Union Coop Announces Completion of Silicon Oasis Center [6966-Views]
Qatar Executive Welcomes the World's First Gulfstream G700 Aircraft to Doha [6814-Views]
Largest ever edition of the International Exhibition for National Security & Resilience ge... [6810-Views]
Fenton x Gemfields launch emerald-themed capsule collection with a conscience [6712-Views]
Air Chateau – a promising 360° helicopter operation, gearing to redefine the mobility spac... [6621-Views]
Contemporary Indian Tapas, Cocktails, and Shisha Lounge Indi 16 Now Open at Citymax Busine... [6580-Views]
EDGE Group and Fincantieri Formalise Shipbuilding Joint Venture, MAESTRAL, and Announce 40... [6355-Views]
Day one of International Exhibition for National Security & Resilience (ISNR) Abu Dhabi 20... [6293-Views]
RSS Facebook Twitter LinkedDin on Instagram
Back to Section Home

Related Stories

Top Sections
Top Stories